Overview

The Front Desk Receptionist plays a crucial role in creating a positive impression and delivering excellent customer service to our customers, visitors, and employees.

Job Responsibilities

• Welcome guests, clients, and employees as they arrive at the office, providing a warm and hospitable reception experience;
• Manage incoming calls, emails, and in-person inquiries promptly and professionally, providing accurate information or directing inquiries to the appropriate department or staff member;
• Coordinate appointments, meetings, and conference room bookings, ensuring schedules are organized and conflicts are resolved effectively;
• Assist with various administrative tasks, such as data entry, filing, photocopying, and handling correspondence to support the smooth operation of the office;
• Keep the reception area tidy and presentable, ensuring a clean and organized workspace for visitors and staff;
• Monitor and control access to the premises, issuing visitor badges as necessary and ensuring compliance with security protocols;
• Receive and sign for packages and deliveries, notifying recipients promptly of their arrival and ensuring proper distribution;
• Performs other required tasks as assigned.

Job Requirements

• High school diploma or equivalent;
• Proven experience as a receptionist, front office representative, or similar role;
• Excellent communication and interpersonal skills, with a friendly and professional demeanor;
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively;
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other office software;
• Ability to maintain confidentiality and handle sensitive information with discretion;
• Familiarity with office equipment, such as multi-line phone systems, printers, and fax machines;
• Punctuality and reliability are essential, with a flexible attitude towards working hours as needed.